All items packed well. I am very happy with my order.

All goods delivered within the expected time and in perfect conditions.

Great service, competitive prices. I like the free delivery if you spend over a certain amount. Other companies charge a lot to deliver 12kg of clay!

Great service from hot clay

I have bought items from HotClay before and have never had a problem. The last order I placed arrived quickly but unfortunately it was damaged in the post. I contacted HotClay and Demi was very understanding and helpful and sent out a replacement immediately. So I felt relieved as it was a big heavy item.
Unfortunately there was a problem with the courier. (no fault of HotClay) I contacted HotClay again and Demi yet again was understanding, friendly and professional. The courier should have given me details but didn’t, so when I spoke with Demi, she gave me details and from that I was able to pick up my order from a nearby shop.
Thank you Demi for giving amazing customer support. I think HotClay customer support is an excellent example to other pottery suppliers. I will continue to buy from HotClay.

Happy with the clay, quick delivery. Thanks will buy again

Helpful staff, reply to queries quickly, great price, fast service

I’m absolutely delighted with my order from Hot Clay! Everything went smoothly from start to finish – the service was fantastic, delivery was even faster than I expected, and all items arrived perfectly packed with so much care. Everything came in pristine condition.
A really great experience – thank you!
Highly recommended!

Very pleased with my Nabertherm 45L. Still very nervous.... Mike was very helpful with a couple of questions, no doubt there will be more! Very helpful service all round. Highly recommend. Test done, bisque done (still waiting to open), glaze firing coming up this week. Wish me luck!

Always excellent quick delivery of well packed goods. Good quality always, with very pleasing results.

Great product quality and communication is consistent. Packages have always been well wrapped and contents correct. Generous free shipping threshold. I like the in-house clays and glazes. Also nice to get all these benefits while supporting a B Corp.

Great products, very happy with hot clay, and will order again and again

Great company, first class service, fast delivery.

I read the reviews before I got this kiln and got the exact same experience most people on here describe! Really helpful customer service who got back to me with all my questions with detailed and really helpful answers and then delivery was all fine and smooth for me too. Used this kiln for 3 firings so far and has been so far so good!

I often have occasion to ask questions and the staff always go over and above with help. Always a pleasure to deal with Mike Williams in particular. He’s very
knowledgable! Delivery costs are very reasonable too. Thank you.