Always excellent quick delivery of well packed goods. Good quality always, with very pleasing results.
Great product quality and communication is consistent. Packages have always been well wrapped and contents correct. Generous free shipping threshold. I like the in-house clays and glazes. Also nice to get all these benefits while supporting a B Corp.
I had an issue with an item I bought online. The customer service was quick to respond and dealt with my issue quickly and efficiently.
Would be great to have a few more sample packs or gift packs for the unsure gift buyer
Very efficient service. Quick deliveries. They answer your messages very quickly as well, always helpful. They sort any issue in a fair and smart way. One of my favorite place to buy my pottery supplies.
I read the reviews before I got this kiln and got the exact same experience most people on here describe! Really helpful customer service who got back to me with all my questions with detailed and really helpful answers and then delivery was all fine and smooth for me too. Used this kiln for 3 firings so far and has been so far so good!
I often have occasion to ask questions and the staff always go over and above with help. Always a pleasure to deal with Mike Williams in particular. He’s very
knowledgable! Delivery costs are very reasonable too. Thank you.
My original delivery arrived as promised but minus 1 item. No problem as Hot Clay immediately sent it next day delivery after I emailed them. Prices were very competitive.
Would highly recommend
I am a newbie Potter and the help, advice and service has been amazing. A really friendly team.
Such a tempting website. So many products with helpful write ups for use. It makes me want to try all the clays and glazes. It’s useful that glazes often come in a range of size options. Delivery time is pretty quick too. Thanks.
Great service and good range of products, love the glazes and the smooth white clay is a favourite.
Carefully packed to ensure excellent condition on arrival and a fast delivery. I’d use them again without hesitation.
After a year of pottery classes I decided to convert my garage into a studio. After speaking to Mike who gave me some great advice I purchased a Narbertherm Toploader kiln. Extremely happy with my purchase and the service I have had with your company. Would recommend
Thanking all hot clay team for an excellent customer experience
Arrived quickly and well packaged, prices are good and people who work there are super friendly and knowledgable
Excellent service. Turned up when they said it would and the order was exactly as ordered.
Really happy with everything I’ve purchased from Hot Clay so far.
Communication is great, I emailed to see if I could add an extra item and it was sorted super quickly with no fuss at all!
Will be back to buy more I’m sure!
Brilliant, knowledgeable team and a waste range of pottery supplies, equipment. The learning centre is very helpful too. Good prices and high quality materials.
Recently got a Nabertherm top
Loader from Hot Clay. Mike who works for Hot Clay was friendly and supportive. Over the phone Mike patiently guided me on how to programme the firing cycles. I strongly recommend this company.
made my first order with hot clay and I’m very pleased with the products purchased and the communication. All good.
