Our Feedback

We would love to know what you think of our service and website. Please leave a review to let us know how we are doing. If you'd like us to stock a certain product or range, you can tell us here too!

Based on 1392 reviews
88%
(1218)
10%
(136)
2%
(23)
1%
(10)
0%
(5)
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Hot Clay
Barry Pratt (United Kingdom)
Excellent service

First time I have used Hot-Clay and I will certainly use them in the future.
Excellent service and ADVICE!

J
Hot Clay
Jane Ingram (United Kingdom)
Metal pins

Great product

a
Hot Clay
amanda morrison (United Kingdom)
Speedy delivery and great service

Living in the Scottish highlands i am impressed with the cost and speed of my deliveries. Nice selection of products and the clay I have purchased has been great quality. I will return to Hotclay for future purchases!

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Hot Clay
Biffa Bacon
Hot stuff!

Great products, great prices and great service! What's not to like?!👍😀

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Hot Clay
Tracey West (United Kingdom)
Great site, prompt delivery.

This site is easy to use. With a good range of products

R
Hot Clay
Richard Preece (United Kingdom)
Delivered

Delivered on time, as ordered couldn’t be better 👍

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Hot Clay
Haley Cox - Little Village Pottery (United Kingdom)
Always Excellent Service

An excellent company and always helpful if you need to talk to them. We kitted our studio out from Hotclay. Easy to order and pay online. Great value for money products. I’m always happy shopping here. Delivery good too. Can’t fault them 😊

R
Hot Clay
Richard Price (United Kingdom)
Good Company to have on file!

Cannot fault the purchasing and delivery service offered.
Would have been a 5* review normally but for the product which I purchased which is made of a shiny material so it slips a fair bit on my gloves when managing Raku and Obvara ware. Did the job though…. Just. Going to tape the handles up before using again.

Totally happy with everything else

B
Hot Clay
Barrie Hughes (United Kingdom)
Great service and products.

A great service, smashing products at affordable prices and seems like a well oiled machine with all staff knowing what they are doing. Customer service was great too. And products arrived timely and before the due date. Can't fault it at all. Well done guys.

T
Hot Clay
Trish Spence (United Kingdom)
Value and efficient

I find Hot Clays website easy to use, prices are competitive and I always get what I've ordered. Most importantly, they have the most adorable model workmen posing with the raw material images. It makes all the difference.

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Hot Clay
Rachel (United Kingdom)
Plaster wedging board

This was brilliant. Saved me some work and arrived quickly. Love it.

D
Hot Clay
Diana Sainsbury (United Kingdom)

Excellent service, thank you

S
Hot Clay
Sheridan Sharp (United Kingdom)

I have bought a wheel. kiln( recently) and glazes from Hotclay. The purchase process is always great and customer service is second to none.

K
Hot Clay
Kim Warren (United Kingdom)
Delighted with my purchases

Very happy to have discovered the Hot Clay products. I'm sure I'll be a regular customer.

L
Hot Clay
Linda Rees (United Kingdom)
Excellent!

Good communication on delivery times and very pleased that our clay cost nothing to deliver. I haven’t used my porcelain yet but one of the other students has thrown some beautiful jugs with her clay. Will be back for sure.

S
Hot Clay
Steph Hughes (United Kingdom)
Great Service from Hot Clay

The team at Hot Clay are always helpful and professional. They provide unmatched service from any other pottery suppliers I have used. The quality of their products are second to none and any (although there have been few!) problems are resolved efficiently without fuss. I will continue to be a grateful customer and thank you all for being the best!

J
Hot Clay
Joanna Wedd (United Kingdom)
Helpful staff

Always friendly and helpful.

V
Hot Clay
Virginia Bushell (United Kingdom)
Interesting range of products

I was pleased to find that you have many of the same products as other suppliers but also some that they didn’t have in stock - or may not have had at all… A good service - thank you!

S
Hot Clay
Sean H (United Kingdom)
Quick service and great range

Quick service and great range thanks

I
Hot Clay
Indie Drake-Brockman (United Kingdom)
Brilliant company

amazing customer service team. They are very helpful, and went above and beyond to facilitate our order.

J
Hot Clay
John Kinsey (Portugal)
Good company

I have been very pleased with the products and service. Always helpful.

s
Hot Clay
susan walls (United Kingdom)
Quick delivery

Quick delivery, perfect 👌

M
Hot Clay
Morag Mather (United Kingdom)
Very quick delivery.

All items packed well. I am very happy with my order.

J
Hot Clay
Juliet Preston (United Kingdom)
Always great

I’d buy all my pottery supplies from Hot Clay if they were stocked, great service and delivery and packaged brilliantly too, thanks

J
Hot Clay
Joao Nequinha (United Kingdom)
Easy and quick

All goods delivered within the expected time and in perfect conditions.

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