Our Feedback

We would love to know what you think of our service and website. Please leave a review to let us know how we are doing. If you'd like us to stock a certain product or range, you can tell us here too!

Based on 981 reviews
84%
(824)
12%
(121)
2%
(20)
1%
(11)
1%
(5)
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Hot Clay
Caitlin Mooney (United Kingdom)
Excellent shop, fast delivery!

Great company with super quick delivery options, my only complaint is that there is not enough choice of glazes! Other competitors don't deliver anywhere near as quick and I would order glaze here constantly if there was more choice. Otherwise amazing for clay selection and delivery 😊

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Hot Clay
Jonathan Jolly (United Kingdom)
Speedy service

Always use Hot Clay for my consumerbles, the free postage over £60 is a no brainier to go anywhere else. Plus I’m addicted to Sibelco Scandi.

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Hot Clay
PK (United Kingdom)
Excellent service and good choice of clays

Very efficient service and helpful prompt responses to questions.

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Hot Clay
Sara Ali (United Arab Emirates)
Amazing store

Hot Clay is a fantastic store that offers an extensive range of products for the world of pottery. I also want to highlight their incredible efficiency and the quick delivery times—they truly go above and beyond!

Thank you, Hot Clay!

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Hot Clay
Aneta Fairbairn Millward (United Kingdom)
Excellent service

Thank you was so pleased

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Hot Clay
Annie Trolley (United Kingdom)
Great service

I was so pleased with the help, guidance and kindness of the staff who helped me when I visited the shop. I had no idea what I wanted or needed! All I knew was that I wanted to buy a potters wheel and all the trimmings!
Thank you so much. The wheel has arrived and today was first attempt at throwing. Not exactly brilliant and I know I have along way to go but with perseverance I’ll get there. Thanks to you!

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Hot Clay
Anne Taggart (United Kingdom)
Great sevice

Bought as a gift which went down very well. Very good service.

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Hot Clay
Krista Wright (United Kingdom)
Great service.

Good selection of clay, tools and glazes.

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Hot Clay
Kyla Ferguson (United Kingdom)
Excellent

I phoned the company to ask some advice as I am a novice and not sure about things. The lady I spoke to was patient, kind, informative and really, really helpful. So lovely to speak to a human being. The products arrived swiftly, well packaged. Everything I have ordered has been great quality, absolutely happy with everything!

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Hot Clay
Bob Goodrich (United Kingdom)
Customer friendly site

A good choice of products at competitive prices. All products are well package and quickly despatched at a very good flat rate delivery charge. My only suggestion for improvement would be the reinstatement of a Wishlist function for registered customers.

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Hot Clay
Sue S. (United Kingdom)
Great service

When I woke up to snow on the delivery day, I was wondering when it would be rescheduled for. I was surprised when the phone rang at 8.30 and the truck was just around the corner. The kiln was placed just where we wanted. Very happy with my new kiln and the easy set up

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Hot Clay
Charles Hamblet (United Kingdom)
Looks a good quality item & well packaged

I’ve not used the item yet but it looks sturdy & good quality , so far so good, I can see how it might help to save my arthritis

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Hot Clay
susan cresswell (United Kingdom)
Great company

Great company, good prices, fairly priced delivery and the 1 time I had a slight problem all was fixed immediately

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Hot Clay
Loulee (United Kingdom)
Excellent Service and easy to order

Good products at competitive prices. Very happy that the postage I paid was a fair rate.

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Hot Clay
Belén Pascual (United Kingdom)
Fabulous Customer Service

Lately I have been having some questions regarding how to use some products, different clays, etc. I always got promptly answers, good explanations and advice regarding my doubts. I am very happy with your customer service. Many thanks for all your help!

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Hot Clay
Jen Murray (United Kingdom)

Great service.i got my wheel the next day i was very surprised and al the other things i ordered came very quickly.

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Hot Clay
Cathy Constable (United Kingdom)
Easy to use

The new website design works really well and it is easier to find items.

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Hot Clay
Mariya Akhpasheva (United Kingdom)
Great shop

Good price, quality products, free shipping. Thanks

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Hot Clay
Katie Alder
Very helpful staff

Very helpful staff, have sent me some glazes to try too! Love the Sibelco clay and the free delivery is a big bonus! Just wish you did my white stoneware clay aswell and I could use you for most of my stock

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Hot Clay
Mrs Helen Griffith (United Kingdom)
Excellent!

Free Delivery !!
Very well packaged and arrived swiftly

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Hot Clay
Luciana Branco
Good service

The clay was very good and the delivery was super quick

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Hot Clay
J Dobbins (United Kingdom)
Quick delivery

Yet to try out glazes, but fast delivery.

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Hot Clay
Andrew Bird (United Kingdom)
Brilliant

A selection of Vitraglaze requested. Dealt with swiftly and delivered quickly. Excellent service as usual.

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Hot Clay
Fiona Williams (United Kingdom)
Great everything!

First started using Hot Clay last year when I bought my kiln, really helpful, great advice. Now starting using their vitraglaze glazes, service and delivery and communication has always been reliable and quick. Also keen to reduce my carbon footprint which fits with these glazes.

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Hot Clay
Dee (United Kingdom)
Coloured slips

I'm sure I already reviewed but I am happy to repeat, I bought and had purchased for me for my birthday a large selection of coloured slips which are all great, I haven't fired them yet so I can't say how true the colours are but from previous times of using slip they look like they will be good

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