Very happy to have discovered the Hot Clay products. I'm sure I'll be a regular customer.
Good communication on delivery times and very pleased that our clay cost nothing to deliver. I haven’t used my porcelain yet but one of the other students has thrown some beautiful jugs with her clay. Will be back for sure.
The team at Hot Clay are always helpful and professional. They provide unmatched service from any other pottery suppliers I have used. The quality of their products are second to none and any (although there have been few!) problems are resolved efficiently without fuss. I will continue to be a grateful customer and thank you all for being the best!
I was pleased to find that you have many of the same products as other suppliers but also some that they didn’t have in stock - or may not have had at all… A good service - thank you!
amazing customer service team. They are very helpful, and went above and beyond to facilitate our order.
I’d buy all my pottery supplies from Hot Clay if they were stocked, great service and delivery and packaged brilliantly too, thanks
Great service, competitive prices. I like the free delivery if you spend over a certain amount. Other companies charge a lot to deliver 12kg of clay!
I have bought items from HotClay before and have never had a problem. The last order I placed arrived quickly but unfortunately it was damaged in the post. I contacted HotClay and Demi was very understanding and helpful and sent out a replacement immediately. So I felt relieved as it was a big heavy item.
Unfortunately there was a problem with the courier. (no fault of HotClay) I contacted HotClay again and Demi yet again was understanding, friendly and professional. The courier should have given me details but didn’t, so when I spoke with Demi, she gave me details and from that I was able to pick up my order from a nearby shop.
Thank you Demi for giving amazing customer support. I think HotClay customer support is an excellent example to other pottery suppliers. I will continue to buy from HotClay.
As always, the order is perfect and I am excited to try the new clay.
I would buy so much more from Hot Clay if the extra Scotland delivery surcharge wasn't added when the rest of the UK is free over £60- especially as I live on the mainland
Thank you Hotclay team. At 72 and a newby potter, you’ve made my life enjoyable again. The products are true to description. The service is brilliant and prices excellent compared to others. Vitraclay for throwing is particularly good, especially if your hands don’t work as well as they used to. I found it much easier for wedging. It fires true to description. Hot lay. SIMPLY THE BEST.
I’m absolutely delighted with my order from Hot Clay! Everything went smoothly from start to finish – the service was fantastic, delivery was even faster than I expected, and all items arrived perfectly packed with so much care. Everything came in pristine condition.
A really great experience – thank you!
Highly recommended!
I love buying from Hot Clay.
Good prices and quick turnaround around for delivery
