The telephone call to customer service clarified my question and I went ahead with my order.
Delivery was on time and the product was packaged with care and attention.
I'm very happy with the products and service from Hot Clay. I have used it several times, and it's now my first choice, and I recommend it to people who come to my classes
Service swift and efficient. Website easy to navigate.
Purchased Island Turquoise glaze. Love the colour of this glaze. Have bought both the powered and brush on. Both have their quirks! The powdered glaze settles very quickly but can be rectified with Epsom salts. The brush on glaze dries almost on touch so added a small amount of water to the container...might considered slightly damping the pot so it's not absorbed too quickly. Two coats works well and hasn't yet run at 1235C.
Easy website to navigate. Great quality products. Fast delivery.
Do not hesitate to purchase from Hot Clay
Thanks team
I’ve ordered a few times and everything has been just as I’d hoped. Once I got a brush that was the wrong size and they were really responsive on support and resolved my issue really quick. Fantastic products and fantastic customer service.
I've had 2 orders delivered so far and both packed well and delivered timely. The delivery bloke can turn a palette on a sixpence! He got my kiln in my back garden which was nothing short of a miracle. Excellent service.
I came across hot clay at Pott Fest and I was taken by the excellent customer service from the very friendly staff, I have since bought loads of clay and glaze from hot clay and I am very happy.
Very pleased with the quick response and smooth delivery. Very happy with the product
Always in time, well packed, quality and beautiful.
I’m learning all the time but you mss as ke it all make sense. My first (all on my own) glaze firing using clay, glaze and witness cones from hot clay.
Excellent service. Prompt delivery. Well packaged and a huge bonus of free delivery over £60. Thank you.
A recent customer of Hot Clay, I am very impressed. We are now trying out their Raku clay, at a very good price. The big seller for me and my students is the free delivery when you order of £60 (which is very easy). In our our Raku workshop we trialled the Vitraglaze Raku glazes. See the attached video.
Customer service is great, prices very good and delivery excellent. What more could you want from a supplier.
I am recommending to all my students
Wow fast service with many alerts about arrival and shipment updates. Product is exactly as described and met my expectations. Thank you. I would order from here again
Great range, fab customer service. Above all free delivery over £60 which makes all the difference
Perfect for beginners who need a bit of help knowing what to order. The lady was super helpful and friendly..and helped my daughter pick out a full starter kit to get on her way with the pottery wheel! Highly recommend.
I have bought a number of pottery items from Hot Clay and it is delivered promptly and well packaged. Interesting product lines and innovation on equipment.
Great service. Good information and very fast delivery with great products to choose from.
Ordering, payment and delivery was straightforward. Everything arrived promptly. Communication was clear and helpful. Thanks.
