Privacy Policy

This privacy policy sets out how Hot Clay uses and protects any information that you give Hot Clay when you use this website. Hot Clay is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hot Clay may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

All online transaction information will be encrypted using 128-bit SSL certificates. No cardholder information will be passed unencrypted and we will not see or store card details when an Order is placed online. We will ensure that none of your personal information can be examined, used or modified by any third parties attempting to gain access to sensitive information. 

For the exhaustive list of cookies we collect see the List of cookies we collect section below.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • With your permission, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • With your permission, from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • To successfully process your order we may provide your details to third parties that are involved in processing the Order or for delivering specific services to you (for example, the financial institution that issued its credit card or the courier that delivers the Order). 

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Please take a look at our Cookies page for more information about how we use cookies.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate whether you want us to use this information for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to, telephoning, or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 3 Havyat Park Havyat Road Wrington BS40 5PA .

If you believe that any information we are holding on you is incorrect or incomplete, please write to, call, or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How we contact you

If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by telephone.

Your information will not be shared with individuals or other companies (such as direct mail organisations or other third parties) unless required by law. 

If you have requested to receive our newsletter, this will be delivered to the email address you give us. We send newsletters approximately once per week with information on products, courses, discounts and news about the pottery community. We may also occasionally send specific offers we believe may be of interest to you based on your interaction with our website (for example a discount offer on a product you have viewed on our website). These will be for our products. We will not share your details with other individuals or companies unless required by law.

If you no longer wish to be on our mailing list then you can unsubscribe very easily using the 'unsubscribe' link at the bottom of our newsletter emails and we will remove you from the list.