Shipping policy
Mainland UK* Delivery
*Our courier excludes some remote Scottish regions from Mainland UK.
See Highlands, Islands & Northern Ireland Delivery below for more details
Standard Delivery
3-5 Working Days
FREE - Orders over £60
£5.95 - Orders under £60
Priority Delivery
1-2 Working Days
£6.95 - Available on orders under 30kg
Next Day, Saturday & Sunday Delivery
Order before 1pm on working days
£9.95 - Available on orders under 30kg
Click & Collect
Ready in 24 hours
FREE - Collect your order from our warehouse, located just outside of Bristol.
See our Contact Us page for address and opening hours before collecting.
Prices shown are inclusive of VAT.
Priority orders placed before 1pm will normally be sent out the same working day.
Please ensure that when prompted you update your delivery preferences, as failed deliveries or deliveries that end up at a local collection point will remain there for 7 days unless collected. If your order goes uncollected after 7 days, it will be returned to us. If you then require this to be redelivered you will be charged accordingly.
Small orders are sent out by Royal Mail, Priority orders and orders over 2kg are sent out by Courier and will require signature on delivery.
Orders will be delivered between 8.30am and 6.30pm, Next Day deliveries before midday. During busy periods, priority delivery services may not be available to ensure orders are fulfilled on time.
UK Highlands, Islands & Northern Ireland Deliver
Standard Delivery
Up to 7 working days
£5.95 - Orders under 2kg
£9.95 - Orders under 30kg
£85 - Orders over 100kg
*Orders between 30-100kg are charged according to weight
Priority Delivery
2-3 Working Days
£9.95 - Orders under 2kg
£9.95 - Orders under 30kg
*Priority delivery is not available on orders over 30kg.
Prices shown are inclusive of VAT.
UK Highlands, Islands & Northern Ireland delivery on orders over 30kg will be charged according to weight.
Priority orders before 1pm will normally be sent out the same working day.
Postcodes included in this delivery area: AB31-AB38, AB41-AB56, BT, FK17-FK21, GG, GY, HS1-HS9, IM, IV1-IV63, JE, KA27, KA28, KW0-KW17, PA20-PA78, PH15-PH50, PO30-PO41, TR21-TR25, ZE1-ZE3.
Some remote areas are unable to receive priority delivery as our courier cannot guarantee the service. This includes the following UK postcodes: AB41-AB54, HS1-HS9, KW0-KW17 and ZE1-ZE3.
Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.
