Our Feedback

We would love to know what you think of our service and website. Please leave a review to let us know how we are doing. If you'd like us to stock a certain product or range, you can tell us here too!

Based on 1178 reviews
86%
(1018)
11%
(124)
2%
(21)
1%
(10)
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(5)
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Hot Clay
Gayle Allen
New customer feedback

Excellent range of products and super fast delivery. Very pleased and will be using hot clay again

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Hot Clay
Charlotte Cushing (United Kingdom)
amazing service

fab service from the team at Hot Clay! Thank you for helping and rectifying our mishap!

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Hot Clay
Anne (United Kingdom)
Good service

Very efficient ordering and delivery.

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Hot Clay
Christine Duncan (United Kingdom)
Kiln purchase

I spent time comparing kilns in different websites and decided Hit Clay had the best price. Then I saw the phone number to call and discuss what I actually needed, this was my first kiln so I wanted to get it right. They were so helpful and straight to the point. My new kiln is arriving next week to go along with the tools I’ve already ordered from the website.

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Hot Clay
Olga (United Kingdom)
Good stock of products, competitive pricing and quick delivery

I found everything I needed on the website - a good range of pottery tools and at competitive prices. The delivery was quick. Very satisfied.

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Hot Clay
Pam Catchpole (United Kingdom)
Quality items

Great store with a good range of products. Offer a email service for goods out of stock to be notified. Reasonable prices. Prompt shipping and good correspondence on ordering and notifying delivery. Definitely recommend this company

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Hot Clay
Karen Needham (United Kingdom)
Great company

Hot Clay always seems to have a great selection of items and I particularly like their Sibelco Scandi clay which is a great all rounder , and I love using the Vitraclay white throwing clay. It handles well and works great forming the bowls I make, a very easy throwing clay.
Great customer service when I've needed to contact them and free delivery when you spend over £60. Really quick delivery every time I've ordered. Great company.
Thank you

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Hot Clay
Fifi (United Kingdom)
Great clays and glazes

Great company, wonderful website that's actually inspiring, a delight to shop from. Have told everybody at the studio about you and many have been ordering here.

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Hot Clay
Ella Fusco-Fagg (United Kingdom)
Incredible & Fast

The team here are amazing and really responsive, with extremely quick and well packaged shipping. They have a great selection of high quality products also!

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Hot Clay
Marleen James (United Kingdom)

Good value. Fast and secure delivery.

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Hot Clay
Sam Wyness (United Kingdom)
Go to pottery supplier

Once again to go above and beyond. You get what you order in a very timely fashion. If you are unsure of anything you just need to reach out and ask x x x

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Hot Clay
Simon Haddon (United Kingdom)
Glorious Glazes

Fantastic Service once again, stunning results from the glazes they produce.

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Hot Clay
Rob Hall (United Kingdom)
Nabertherm 45/l

Excellent company to deal with. Good communication prior to purchase and once ordered the kiln arrived very quickly.

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Hot Clay
Alan
Great store

Always a good range at competitive prices.

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Hot Clay
Caroline Bayfield (United Kingdom)
Excellent and quality

Hot Clay are my go to for all my supplies. Everything I've ordered has been top quality whether clays or glazes. The information on any product is comprehensive and as a relatively new potter easy to understand. They've also pushed me to try new things. Good Job Hot Clay!!

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Hot Clay
Deborah McPeake (United Kingdom)
Great service + communication

I have received a great service from Hot Clay throughout the purchase of my first kiln. Really good communication before and after, I would highly recommend them. Thank you

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Hot Clay
Mrs Kerry humphreys (United Kingdom)

Safe delivery and great product. Very happy.

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Hot Clay
Lorna Blunt (United Kingdom)
Really good service.

Order arrived well packaged and on time. Many thanks

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Hot Clay
Matt Lawson (United Kingdom)
Excellent

Local store so I always pop by and collect my orders. Staff are so friendly and products have been fantastic

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Hot Clay
T Sweeney (United Kingdom)
Excellent service and delivery

Arrived quickly and on time with all details of delivery correct. Enjoying working with the clay so far too.

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Hot Clay
Stephen Pugh
Great service and quick service.

Always been happy with hot clay. Service is quick and I have always been pleased with the quality of the products supplied. Packaging isn’t always the best often box arrives Brocken but yet to cause issues with the contents.

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Hot Clay
Trevor Osborne (United Kingdom)
Excellent service.

All the goods were delivered on time and in good condition at a good price

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Hot Clay
Carole Martin (United Kingdom)
Excellent service

If you did Botz stoneware glazes, I would buy it off of you every month.

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Hot Clay
Sue Travis (United Kingdom)
Fabulous

Great company , speedy reliable service. The clay is beautiful to work with. Good for a hobby potter as you can order small amounts. Lovely collection of branded and own brand Glaze. Really great for a one stop shop. Have used many time with always great service and results. 🙏

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Hot Clay
Sian Hughes (United Kingdom)
Great service

I buy from Hotclay regularly. Love the free delivery over £60 and the fast service. The Sibelco clay is excellent. I would love to see more stoneware dipping glazes!

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