Delivery

Free Delivery - UK Mainland Orders Over £40

Mainland UK Delivery

Delivery to UK mainland addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays. In the unlikely event that your item is not delivered on time, we'll refund your delivery cost.

UK MainlandStandard 
Up to 5 working days 
Not Trackable
Priority 
1 to 2 working days 
Trackable
Under 50g £0.95 £4.95
Under 500g £1.95 £4.95
Under 175kg £2.95 £4.95
Over £40 Free £4.95

Priority orders before 1pm will normally be sent out the same working day (Prices include VAT).

Please Note: Priority Delivery is unavailable for orders weighing over 175kg

Please Note

  • Small orders are sent out by Royal Mail, Priority orders and orders over 2kg are sent out by Courier and will require signature on delivery.
  • Whilst we always aim to deliver on time, delivery times cannot be guaranteed.
  • Prices shown are including VAT.
  • Priority delivery is not available during some busy periods and to some remote postcodes as we cannot guarantee the service.
  • Priority orders placed before 1.00pm will normally be sent out the same working day.
  • Guaranteed Next Working Day before noon is available for orders under 30kg, the cost is £9.95.
  • Saturday Delivery is available for any UK order under 30kg, the cost is £9.95.
  • Click and Collect is a free service and available for any order. These orders are prioritised and are usually ready to collect when you arrive. Please check our opening hours and address before coming to collect your order. Orders can be picked up from Reception in our main warehouse in Unit 5, (with the 'Warm Glass' sign outside).
  • Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.

Northern Ireland and UK Island Delivery (UK Zone 2)

Maximum charge of £9.95 up to 30kg
Delivery to Northern Ireland and UK Island addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays. In the unlikely event that your item is not delivered on time, we'll refund your delivery cost.

UK IslandsStandard 
Up to 7 working days 
Not Trackable
Priority 
2 to 3 working days 
Trackable
Under 50g £0.95 £9.95
Under 500g £1.95 £9.95
Under 2kg £2.95 £9.95
Under 30kg £8.95 £9.95

Northern Ireland and UK Islands delivery on orders over 30kg will be charged according to weight.

Priority orders before 1pm will normally be sent out the same working day (Prices include VAT).

Please Note: Priority Delivery is unavailable for orders weighing over 30kg

Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.

European Delivery

Maximum charge of £9.95 up to 30kg
Delivery to European mainland addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays. In the unlikely event that your item is not delivered on time, we'll refund your delivery cost.

European DeliveryStandard 
Up to 14 working days 
Not Trackable
Priority 
5 to 7 working days 
Trackable
Under 50g £0.95 £9.95
Under 500g £3.95 £9.95
Under 2kg £7.95 £9.95
Under 30kg   £9.95

Priority orders before 1pm will normally be sent out the same working day (Prices include VAT).

Europe delivery on orders over 30kg will be charged according to weight in 1kg increments.
Priority Delivery is not available for orders over 30kg, but these orders will be tracked.
Whilst we always aim to deliver on time, delivery times cannot be guaranteed.
Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.

The following are the countries for which our Europe delivery costs are applicable.

  • Austria
  • Belgium
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain (not the islands)
  • Sweden

Worldwide Delivery

Delivery to Worldwide addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays.

Delivery OptionsPriceDelivery Times and Conditions
Worldwide delivery on any order Charged according to weight and destination Standard delivery 7 to 14 working days (remote destinations may take longer)

We use Mail and Courier services to deliver packages to our Worldwide Zone customers. We maintain the lowest shipping charges at all times. Costs of shipping to Worldwide destinations will be confirmed on point of order.
Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.

Returns

We hope you will be pleased with your purchase from Hot Clay, but if you are in any way dissatisfied with the goods you receive from us then you should contact our Customer Services team immediately on 01934 863040, and we will be pleased to assist you. Please take a look at our Returns Policy for more information.