Free Delivery on all UK Mainland orders over £60*, including clay.

• UK Mainland Delivery
• UK Islands and NI Delivery
• European Delivery
• Worldwide Delivery
• Returns

Mainland UK Delivery

Delivery to UK mainland addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays. In the unlikely event that your item is not delivered on time, we'll refund your delivery cost.

UK Mainland	Standard  Up to 5 working days  Not Trackable	Priority  1 to 2 working days  Trackable	Next Day Saturday Sunday
Under £60	£4.95	£5.95	£9.95
Over £60	FREE	£5.95	£9.95

Priority orders before 1pm will normally be sent out the same working day (Prices include VAT).

*Our courier excludes some remote Scottish regions from Mainland UK. See Highlands, Islands & Northern Ireland Delivery below for more details.

Priority Delivery is unavailable for orders weighing over 175kg

Please Note:

• Small orders are sent out by Royal Mail, Priority orders and orders over 2kg are sent out by Courier and will require signature on delivery.
• Whilst we always aim to deliver on time, delivery times cannot be guaranteed.
• Prices shown are including VAT.
• Priority delivery is not available during some busy periods and to some remote postcodes as we cannot guarantee the service.
• Priority orders placed before 1.00pm will normally be sent out the same working day.
• Guaranteed Next Working Day before noon is available for orders under 30kg, the cost is £9.95.
• Saturday and Sunday Delivery is available for any UK order under 30kg, the cost is £9.95.
• Click and Collect is a free service and available for any order. These orders are prioritised and are usually ready to collect when you arrive. Please check our opening hours and address before coming to collect your order. Orders can be picked up from Unit 3, Havyatt Business Park, Wrington, Bristol, BS40 5PA.
• Please ensure that when prompted you update your delivery preferences, as failed deliveries or deliveries that end up at a local collection point will remain there for 7 days unless collected. If your order goes uncollected after 7 days, it will be returned to us. If you then require this to be redelivered you will be charged accordingly.
• Rohde Kilns and potter's wheels are subject to a delivery charge of £96.
• Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.

UK Highlands, Islands & Northern Ireland Delivery (UK Zone 2)

Delivery to UK Highlands, Islands & Northern Ireland addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays. In the unlikely event that your item is not delivered on time, we'll refund your delivery cost.

UK Islands	Standard  Up to 7 working days  Not Trackable	Priority  2 to 3 working days  Trackable
Under 2kg	£4.95	£9.95
Under 30kg	£8.95	£9.95
Over 30-100kg	Charged According to Weight	Not Available
Over 100kg	£85	Not Available

UK Highlands, Islands & Northern Ireland delivery on orders over 30kg will be charged according to weight.

Priority orders before 1pm will normally be sent out the same working day (Prices include VAT).

Postcodes included in this delivery area: AB31-AB38, AB41-AB56, BT, FK17-FK21, GG, GY, HS1-HS9, IM, IV1-IV63, JE, KA27, KA28, KW0-KW17, PA20-PA78, PH15-PH50, PO30-PO41, TR21-TR25, ZE1-ZE3. Some remote areas are unable to recieve priority delivery as our courier cannot guarantee the service. This includes the following UK postcodes: AB41-AB54, HS1-HS9, KW0-KW17 and ZE1-ZE3.

Please Note:

• Priority Delivery is unavailable for orders weighing over 30kg
• Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.

European Delivery

Delivery to European mainland addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays. In the unlikely event that your item is not delivered on time, we'll refund your delivery cost.

European Delivery	Standard  Up to 14 working days  Not Trackable	Priority  5 to 7 working days  Trackable
Under 50g	£1.95	£9.95
Under 500g	£4.95	£9.95
Under 2kg	£8.95	£9.95
Under 30kg	Not Available	£9.95
Under 100kg	Charged According to Weight	Not Available
Over 100kg	£150	Not Available

Priority orders before 1pm will normally be sent out the same working day (Prices include VAT).

Europe delivery on orders between 30kg and 100kg will be charged according to weight in 1kg increments.

Please Note:

• Priority Delivery is not available for orders over 30kg, but these orders will be tracked.
• Whilst we always aim to deliver on time, delivery times cannot be guaranteed.
• Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.
• Any import duties, taxes or brokerage/handling fees are not included in the product or delivery cost and will be collected upon delivery from the carriers. These are the responsibility of the recipient as we only charge for the order transportation fee. Check with your country's Customs Office to determine what these additional costs might be. 

The following are the countries for which our Europe delivery costs are applicable.

Worldwide Delivery

Delivery to Worldwide addresses: Monday to Friday 8.30am-6.30pm, excluding public holidays.

Delivery Options	Price	Delivery Times and Conditions
Worldwide delivery on any order	Charged according to weight and destination	Standard delivery 7 to 14 working days (remote destinations may take longer)

We use Mail and Courier services to deliver packages to our Worldwide Zone customers. We maintain the lowest shipping charges at all times. Costs of shipping to Worldwide destinations will be confirmed on point of order.
Hot Clay reserves the right to charge a surcharge for delivery to remote destinations.

Returns

We hope you will be pleased with your purchase from Hot Clay, but if you are in any way dissatisfied with the goods you receive from us then you should contact our Customer Services team immediately on 01934 863040, and we will be pleased to assist you. Please take a look at our Returns Policy for more information.