Wonderful goods, customer service prompt & quick delivery. All round excellent- some freebies occasionally for returning customers would be a real asset too.
Always prompt responses to orders, good quality products as described - really excellent company
Always great service and love free shipping for orders over £60, keeps me coming back!
We were served by a young girl who was lovely and extremely helpful. The shop area was very small and only had limited stock to view which was a shame as I would have loved to be able to have a proper browse around. It’s also the nearest supply store to us in S Wales. I would definitely order from them again but get it delivered as there’s not any real advantage in going to their shop.
Hi Helen,
Thank you for taking the time to leave us a review!
We’re so pleased to hear our team member was so helpful, and appreciate your feedback about the limited stock on display and browsing space. We understand this may make delivery the more convenient option, and hope to welcome you back with your next order!
Kind regards,
The Hot Clay Team
Items arrived quickly, but unfortunately the plaster bat arrived damaged with one corner chipped off.
Hi Kate,
We're sorry to hear that the plaster batt you ordered arrived damaged.
Please contact our customer service team so we can look into this and rectify the issue for you.
Kind regards,
Demi
I order everything I need from Hotclay. Their service is very reliable and they have a good range of products.
As a new customer, I have been very impressed with the service received so far. They have been quick to respond to any questions I’ve had and have kept me regularly informed about my order and expected delivery times. Excellent communication and customer service. I would happily recommend them!
Hi Kevin,
Thank you for your feedback!
We're so pleased to hear that you've been impressed with our service, we look forward to helping you again!
Kind regards,
Demi
Very efficient and great with updates on deliveries. Friendly and quick at answering emails. Highly recommend.
The stoneware clay and glazes I recently ordered from Hit clay arrived well packaged and quickly. Very good quality products.
Easy ordering and fast delivery. The only thing I would suggest is that you reduce your packing materials to be more environmentally responsible. It was a huge box and a large amount of paper packaging for a small order. Otherwise, I am very pleased with the service.
I love HC. They have a great learning/knowledge section and if you need further help they quickly respond to emails. Mike is really knowledgeable and takes time to help you. Delivery costs too are reasonable. Thanks HC.
Order was fine although delivery took 5 days which seemed a bit slow for the £6 delivery fee. Also too many email requests for feedback on some Orton cones. Was the only company that had the product in stock though.
Really happy with quality of the clay, glazes and the free shipping for orders over £60!! Thank you
Always found Hot Clay to be reliable and very competitively priced.
Great products, simple to order, delivered on time. A very dependable company!
Hi Jane,
Thank you for your lovely review! We’re delighted you found our products easy to order and that your delivery arrived on time. We truly appreciate your kind words and support!
Kind regards,
Demi
