Items arrived quickly, but unfortunately the plaster bat arrived damaged with one corner chipped off.
Hi Kate,
We're sorry to hear that the plaster batt you ordered arrived damaged.
Please contact our customer service team so we can look into this and rectify the issue for you.
Kind regards,
Demi
I order everything I need from Hotclay. Their service is very reliable and they have a good range of products.
As a new customer, I have been very impressed with the service received so far. They have been quick to respond to any questions I’ve had and have kept me regularly informed about my order and expected delivery times. Excellent communication and customer service. I would happily recommend them!
Hi Kevin,
Thank you for your feedback!
We're so pleased to hear that you've been impressed with our service, we look forward to helping you again!
Kind regards,
Demi
Very efficient and great with updates on deliveries. Friendly and quick at answering emails. Highly recommend.
The stoneware clay and glazes I recently ordered from Hit clay arrived well packaged and quickly. Very good quality products.
Easy ordering and fast delivery. The only thing I would suggest is that you reduce your packing materials to be more environmentally responsible. It was a huge box and a large amount of paper packaging for a small order. Otherwise, I am very pleased with the service.
I love HC. They have a great learning/knowledge section and if you need further help they quickly respond to emails. Mike is really knowledgeable and takes time to help you. Delivery costs too are reasonable. Thanks HC.
Order was fine although delivery took 5 days which seemed a bit slow for the £6 delivery fee. Also too many email requests for feedback on some Orton cones. Was the only company that had the product in stock though.
Really happy with quality of the clay, glazes and the free shipping for orders over £60!! Thank you
Always found Hot Clay to be reliable and very competitively priced.
Great products, simple to order, delivered on time. A very dependable company!
Hi Jane,
Thank you for your lovely review! We’re delighted you found our products easy to order and that your delivery arrived on time. We truly appreciate your kind words and support!
Kind regards,
Demi
Always pleased with hot clay. My items were very well packaged and speedy delivery. Thank you so much
Hi there, thank you so much for taking the time to leave us a review!
We’re delighted to hear that your items arrived safely and promptly - we truly appreciate your support!
Kind regards,
Demi
I love the choices at Hot Clay and the quick delivery! Highly recommended, never disappointed
I have shopped at Hot Clays a few times now and each time I am delighted. They have the products I am looking for, small kiln shelves for my test kiln, no-one else seems to stock them. The items I buy are reasonably priced, always very well wrapped and dispatched quickly. What more could a potter wish??
Hi Emma,
Thanks so much for shopping with us again!
We’re delighted we could help you find those hard-to-source kiln shelves, and it’s wonderful to hear you’re happy with our prices, packaging, and speedy dispatch.
Happy potting!
Kind regards,
Demi
Super quick delivery and the plaster came in a tub which is super convenient compared to other potter brands.
Hi Mia,
Thank you for taking the time to share your feedback!
We’re so pleased to hear that your plaster arrived quickly and that the tub makes it more convenient to use.
Kind regards,
Demi
Really pleased with my clay! Received super quickly as well - thankyou