Coronavirus (COVID-19) Update

Your safety is incredibly important to us. We've been taking measures to help prevent the spread of Coronavirus and to help protect you and our staff.

To all of our customers and members of the ceramic community,

Our brilliant team have been working hard and we now have all systems in place for our online service to continue, whilst following government guidelines and keeping our staff safe. We're ready to fulfill your online orders and provide you with support wherever we can.

What measures are in place to help protect you and our staff?

  • All of our staff are following up-to-date government advice, with extensive safe distancing policies, routine handwashing, and will self-isolate if symptoms show for them or anyone in their household.
  • Our shop will be open to visitors from the 6th of July. We will accommodate a maximum of 2 visitors at any time (must be from the same household).
  • Click & Collect customers are now able to collect from our car park - please ring on arrival and a team member will bring the order to your car.
  • Our couriers DPD and Royal Mail continue to operate and have strict cleaning policies for their drivers, depots and offices.
  • All drivers will make non-contact deliveries, but you can also request that your parcel is left in a safe place.

If you have any questions, please get in touch with our dedicated team at [email protected].

These policies will help keep you and our staff protected, whilst ensuring our team can continue offering you our usual fantastic service. We thank you for your support and understanding, and we're wishing all of you and your families good health.

The Hot Clay Team

2nd July 2020