Coronavirus (COVID-19) Update

Your safety is incredibly important to us. We've been taking measures to help prevent the spread of Coronavirus and to help protect you and our staff.

We are fulfilling online orders with extended delivery times.

To all of our customers and members of the ceramic community,

We know these are difficult and unprecedented times, but we want to reassure you that our online service will continue for as long as possible. Following the latest government plan, we have extended our safe distancing policies even further to keep you and our staff as safe as possible - this is always our main priority.

We have extended our delivery times so that we can continue to fulfil your orders safely, whilst providing you with the support you need. We are really grateful for your patience and understanding during this time.

What measures are in place to help protect you and our staff?

  • Following government advice (23rd March 2020), we have significantly furthered our safe distancing policies. As an online retailer, we continue to process your orders under an extensive cleaning regime.
  • We have temporarily closed our Resource Centre, both shop and studio, until the 30th May.
  • Click & Collect orders are unavailable until further notice.
  • All of our staff that can work from home will be doing so. Our remaining team are following up-to-date government advice, with our furthered safe distancing policy, routine handwashing, and will self-isolate if symptoms show for anyone in their household.  There are currently no Hot Clay UK staff members with any symptoms.
  • Our couriers, DPD and Royal Mail, continue to operate and have strict cleaning policies for their drivers, depots and offices.
  • All drivers will make non-contact deliveries, but you can also request that your parcel is left in a safe place.

These policies will help keep you and our staff protected, whilst ensuring our team can continue offering you our usual fantastic service. We thank you for your support and understanding, and we're wishing all of you and your families good health.

The Hot Clay Team

24th March 2020

Please note: Deliveries continue across the UK and the majority of Europe. There may be small delays in countries with special measures such as France or Italy.