FAQs

Here at Hot Clay we are proud to offer all our customers unlimited technical support on products bought from us. Most of the questions we get asked are answered on this page. If you can't find what you are looking for then simply contact us, we really are here to help. 

For kiln schedules, beginner guides, a glossary of clay terms and more, see our Knowledge Base.

Most Frequently Asked Questions:

Clay Types and Using Clay

  • I am a complete beginner. Where do I start?

    Take a look at the Getting Started page, visit our Knowledge Base, or just contact us, we are here to help!

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  • Which clay should I use?

    Take a look at our Which Clay page for information on choosing the right clay.

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  • What is the best way to store my clay?

    Store your clay in a cool dark place, well wrapped and sealed in plastic. The plastic bag the clay comes in works well.

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Glazes and Glazing

  • Can I mix Glazes together?

    Yes, some glazes can be mixed to produce new colours. Always test first - experiment!

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  • Do powdered glazes give the same quality finish as prepared glazes?

    Yes, if they have been mixed correctly.

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  • Why is my earthenware glaze crazing?

    The glaze may not be suitable for the particular clay. Clays and glazes expand and contract at different rates so it is important to choose a glaze that is suitable for your clay. All our glazes state which clay bodies they are suitable for. Crazing can also be caused by glazing over an underfired bisque, so it is worth checking the temperature of your bisque firing. Some glazes are designed to craze - check the label!

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Kilns and Firing

  • My firing hasn’t turned out the way I’d like can you help me?

    We want you to get the best from our products. There is lots of information in our Knowledge Base. If you can’t find what you need, please call us on 01934 863040, we are always very happy to help.

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  • What temperature should I fire my kiln?

    For information on firing your work, see our Firing Up page.

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  • How fast should I fire my kiln?

    For information on firing your work, see our Firing Up page.

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Order Questions

  • Can I add to an order I've placed?

    You can add to your order within 1 hour of placing it, after that time the order will be processed and you must place a new order.

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  • How much will it cost and how long will it take to deliver my order?

    For full information on delivery costs, click here.

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  • How can I pay for my order?

    The quickest and easiest way to pay for your order is by debit or credit card, or via PayPal.  We also offer bank transfer as a payment option at the checkout, although it is worth noting that we cannot dispatch goods until cleared funds are received, and some bank charges may apply to transfers from non-UK accounts.  If you are a school or college and have an account with us, then you can enter a Purchase Order number at checkout, and an invoice will be sent out at the same time as the goods, payable within 30 days (please contact us if you with to set up an education account with us).

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Can’t find the answer above and need to speak to us? Call 01934 863040 or email [email protected]. We always aim to respond within one working day.